About Prime Gas Services

Kettering gas engineers led by Nathan, who has 20 years in the trade

Our Story

Prime Gas Services is a Kettering-based heating company founded by Nathan in 2022. After 16 years in the industry, starting at British Gas, he knew he could offer customers a genuinely high-quality service: reliable, trustworthy and focused on a first-class experience from start to finish.

Today the team covers Kettering, Northampton, Corby, Wellingborough, Rushden, Market Harborough and the towns in between, with Gas Safe engineers on the tools and an office team behind them. You can meet everyone below.

We work to three simple values. Honesty, because inviting someone into your home takes trust, so we treat your property with respect. Reliability, because few things are more frustrating than being let down, so we communicate clearly and turn up when we say we will. Quality, which means we discuss the work with you first, protect your home and finish everything to a high standard.

We are proud to be part of the local community. Nathan was born in Kettering and has lived here for 38 years, so when you call, you speak to a local team who know the area.

AVAILABILITY Same-day repairs where possible

FOUNDER Nathan

BASED IN Kettering

COVERAGE Kettering, Northampton, Corby and nearby towns

SERVICES 5 core specialisms

The Prime Gas Services Ltd engineers with their liveried vans

Meet the Team

The local team behind every job, from your first call to the finished work.

Nathan

Founder and Gas Safe Engineer

Nathan has 20 years' experience and started his career in 2006 as an apprentice with British Gas. He loves getting stuck into a boiler breakdown and finding the solution.

Jay

Gas Safe Engineer

Jay has 7 years' experience and began as a bathroom and plumbing apprentice. Boiler installations are his favourite jobs, and the brands he most enjoys fitting are Baxi, Vaillant, Worcester Bosch and Ideal.

Ethan

Gas Safe Engineer

Ethan has 9 years' experience. He started as a gas engineer's apprentice and now carries out installations, servicing and breakdown repairs. He particularly enjoys boiler services and making sure customers get the most from their heating.

Kadi

Office and Customer Relations Manager

Kadi started in recruitment and progressed into a customer relations role. She is driven by high standards and a strong need for organisation.

What Our Customers Say

I had a Boiler & Water issue, contacted a company & they got Nathan to call me, he was very efficient, asked lots of questions as to what the problem was, came round & diagnosed the issue very quickly, could not have been more helpful & could not have asked for anyone better, I would definately reccommend this company & if i ever have anymore problems Nathan will be my first port of call

GREAT SERVICE AND GENUINE NICE CHAP

Prime Gas Engineer Ethan visited my home today. Great representative of his company. Professional and friendly, polite and efficient. Pleased to have met him. Very impressed.

I have used Prime Gas Services for a gas safety and service on one boiler and a repair on another boiler and heating system. Booking the visits was a simple process. Kadi was very helpful and polite.Jay arrived on time and communicated well. He texted to tell me that he was about 5 minutes away. He was very polite and listened to my explanation of the problem. The company has a broad depth of skills that can help with the diagnosis of any problems with a system. Both jobs were completed on time and with a lot of useful information and explanations.The company is reliable with impeccable time keeping, their knowledge and customer service is of the highest standard. The communication was very good, polite and extremely helpful, updating me at every opportunity.I wouldn't hesitate to recommend them and will be using them in the future.

The customer service was excellent and the communication was also excellent from start to finish jay the engineer left the job clean and tidy and also had polite and friendly manner

Great service very efficient and tidy very polite definitely recommend this company thanks guys and girls 👍

These guys are brilliant always prompt and high standard of workmanship I have just had a bathroom refit and so very pleased with the end result

This is the 2nd year we have used Prime Gas Services for our boiler service, very pleased with everything, does a good job, tells us what they've done and recommends any work that requires doing on the next service. Wouldn't hesitate to recommend them.

I required a boiler service so I used this company due to the positive reviews. Nathan arrived on time, even called to say he was on his way. Fab! When he arrived he was polite and professional. He was also thorough as he carried out the boiler service, explaining why he had to carry out certain tasks. He also provided useful and helpful information with regard to the radiator valves. Excellent customer service - glad I found this company. Competitive price. I recommend.

Reliable thorough and helpful.Great work.

Lovely chap. Serviced my boiler and was very helpful offering advice on using the thermostat.

It was boiler service and the appointed engineer was from Prime Gas Services.Sadly, the boiler needed a replacenent internal seal and a set of what I"ll call the igniters as these had started to work intermitently.Parts came in a couple of days, fitted quickly and all back up and running very quickly.

We had a leak from our boiler, our usual plumber wasn't able to carry out the work for us and highly recommended Prime Gas Services, Nathan was able to advise on how to temporarily sort the situation until a new boiler could be fitted.Jay came to fit the boiler, excellent job carried out, very clean and tidy.We would highly recommend this company, thanks again for everything.

Nathan was responsive, friendly, generous with time and knowledge (he happily helped me with questions I had about another gas-related matter), and I felt I had a tradesman I could trust.

The engineer was very good, also friendly and polite.He phone before he came and was on time.

Always an excellent service. Always on timeand competitive pricing. Response is quick and always arrive on time. Can highly recommend this company

Nathan installed a new gas boiler for me, after initially coming out to check positioning and discussing our needs from the system. He completed the work in a professional manner and took the time to explain the workings, adjusted some radiators that were already existing ( which my previous maintenance plan with a main supplier had never got round to sorting out) and ensured I knew about the warranty on the boiler. He was a tidy worker and very polite , staying within the quoted price he originally supplied, would definitely recommend.

Annual boiler service. Part of the Home Service contract. Excellent service from Nathan who was very efficient and knowledgeable. Would certainly use them again and would recommend one hundred percent.

Excellent experience with Prime Gas from initial contact to installation of our thermostat system. Would definitely recommend this company and will use again.

excellent very professional lovely people .

We've had our fire place repaired and our boiler changed using Prime Gas Services and the work done has been excellent. Special shout out to both Nathan and Jay who have been really great with the work they've carried out. Would definitely recommend Prime to everyone and would definitely use them again in the future.

Nice and polite on time

Excellent service. Given a phone call within 30 minutes of arrival. A thorough service carried out by an extremely personable engineer (Nathan).Followed up with full written service report. I couldn't have been more impressed. I'd have no hesitation in recommending him.

Prime gas services have serviced my gas fire for the past 2 winters.They are friendly,polite and a answer any questions you may have concerning the work.They are also very tidy in their work and clean any mess outstanding before they leave. I would not hesitate to recommend them to anyone looking for a professional, first class service or repair to their gas appliances .

Excellent gas and plumbing services. Great communication, straightforward quotes and good prices. I can’t recommend them highly enough.

Excellent service over the Christmas holiday period would highly recommend this company

The workmanship and customer service is second to none. Nathan spent several hours over the Bank Holiday weekend costing up a new boiler system for us after ours was condemned. He took the time to discuss both the most appropriate system for us and also cost. He spent an hour with us on Sunday measuring up and explaining what would be carried out. The installation started on Wednesday. The job took 3 days to complete and an exceptional installation was carried out by Jay and Nathan. Nothing was to much trouble and any questions we had were answered with knowledge. An excellent company who we would highly recommend. It's so nice to shower again with hot water!

Great value, prompt service and excellent engineers

Polite, quick and efficent service from the engineer,Would highly reccommend company

Brilliant Service, extremely professional. I would highly recommend this Company to anyone looking for a reliable, trustworthy gas Engineer.

Frequently Asked Questions

General FAQs

What areas do you cover?

We are based in Kettering and cover Northampton, Corby, Wellingborough, Rothwell, Desborough, Market Harborough, Barton Seagrave, Burton Latimer, Rushden, Irthlingborough, Raunds and Finedon. If you are just outside these areas, call us on 07828 972 225 and we will let you know if we can help.

Are your engineers Gas Safe registered?

Yes. Prime Gas Services Ltd is on the Gas Safe Register under registration number 914800, and every engineer carries their Gas Safe ID card. You are welcome to ask to see it when they arrive.

How long have you been doing this?

Our founder Nathan has 20 years' experience, starting as a British Gas apprentice in 2006. He set up Prime Gas Services in 2022, and the team now includes engineers Jay and Ethan, with 7 and 9 years' experience respectively.

What are your opening hours?

We are open Monday to Friday from 08:00 to 20:00 and Saturday from 08:00 to 13:00. We are closed on Sundays. Outside these hours, call us on 07828 972 225 to arrange an emergency call-out. If you smell gas, call the National Gas Emergency number on 0800 111 999 first.

How do I pay?

All of our engineers carry card payment machines, so you can pay by card on the day. We also accept bank transfer and cash.

Will you let me know when you are on your way?

Yes. We aim to call or message you before we arrive so you know exactly when to expect us.

What warranty will I have with my new boiler?

All of our boilers come with between 5 and 10 years' manufacturer warranty, depending on the boiler you choose.

Is there much mess when installing a new boiler?

Very little. We put dust sheets down and leave your home as we found it.

How long will the installation take?

Most installations take one day, but larger jobs can take up to three days. We will tell you which to expect when we quote.

Do I need a powerflush?

Not all systems need a powerflush. If your radiators have cold spots or are not heating up, a powerflush would likely benefit your system, and we will advise you honestly during the survey.

How much does a new boiler cost?

Most new boiler installations cost between £1,900 and £4,000 supplied and fitted. The price depends on the boiler, the type of system you have and any changes to pipework or the boiler's position. Quotes are free.

Which boiler brands do you fit?

We fit leading brands including Baxi, Vaillant, Worcester Bosch and Ideal, and we will recommend the right boiler for your home and budget.

Why does my boiler lose pressure?

There are several common causes, including a water leak on the boiler or heating system, a faulty expansion vessel or a failed pressure relief valve. We always suggest having a Gas Safe registered engineer investigate rather than repeatedly topping it up yourself.

Can I pay by card?

Yes. All of our engineers have card payment machines.

Can you get out to me today?

We will try wherever possible to get to you the same day. If that is not possible, we will offer you a next-day appointment.

What should I do if my boiler has a fault code?

Make a note of the fault code and check it against your manufacturer's user guide, then follow the advice given. If the fault does not clear, give us a call on 07828 972 225.

How much does a boiler repair cost?

Most boiler repairs cost between £100 and £400, depending on the fault and any parts needed. Repair quotes are free unless a call-out is needed. We explain what we have found and agree the price with you before carrying out the repair.

How long does a service take?

Usually 40 to 60 minutes.

What if I have a problem with the boiler?

Please let us know before the service so we can investigate it properly and give you the correct advice on the day.

Do you service all makes and models?

We service almost every make and model. If you give us the make and model when you book, we can confirm we cover it before your appointment.

Will you contact me when my service is due?

If you would like us to, we can email you a reminder a month before your annual boiler service is due.

How much is a boiler service?

A boiler service costs between £85 and £150 depending on the type of boiler and system.

Why should I have my boiler serviced every year?

An annual service keeps your boiler running safely and efficiently, catches small faults early and is usually required to keep the manufacturer warranty valid.

Is a powerflush suitable for all systems?

Most systems are suitable for a powerflush. We will check your system first and tell you if it is not right for you.

Will a powerflush improve efficiency?

Powerflushing can improve the efficiency of your heating system by around 7%.

How do I know if my system needs a powerflush?

Common signs are radiators that are cold at the bottom or have cold spots, a noisy boiler or pump, dirty water when you bleed a radiator, and heating that takes a long time to warm up.

How much does a powerflush cost?

A powerflush costs between £400 and £600 depending on the size of the system and the number of radiators.

Should I have a powerflush with a new boiler?

If the existing system has sludge or cold spots, flushing it before the new boiler goes in helps protect the new boiler. If the system is clean, we will not recommend one.

Can I keep my original date if I have the certificate done before it's due?

Yes. You can have your landlord certificate done up to two months early and keep your original anniversary date.

Can I have my landlord check done with a service?

Yes, and we offer a discount when you have both done at the same visit.

How often do I need a landlord gas safety check?

Every 12 months. Landlords must have all gas appliances, fittings and flues they provide checked each year by a Gas Safe registered engineer and give tenants a copy of the record.

How much does a landlord gas safety certificate cost?

A landlord gas safety check costs between £70 and £100 depending on the number of appliances.

What does the check cover?

We test the gas installation for tightness, inspect each gas appliance, check flues and ventilation, and confirm everything is working safely before issuing the certificate.