Straight answers about boilers, servicing and gas safety
We are based in Kettering and cover Northampton, Corby, Wellingborough, Rothwell, Desborough, Market Harborough, Barton Seagrave, Burton Latimer, Rushden, Irthlingborough, Raunds and Finedon. If you are just outside these areas, call us on 07828 972 225 and we will let you know if we can help.
Yes. Prime Gas Services Ltd is on the Gas Safe Register under registration number 914800, and every engineer carries their Gas Safe ID card. You are welcome to ask to see it when they arrive.
Our founder Nathan has 20 years' experience, starting as a British Gas apprentice in 2006. He set up Prime Gas Services in 2022, and the team now includes engineers Jay and Ethan, with 7 and 9 years' experience respectively.
We are open Monday to Friday from 08:00 to 20:00 and Saturday from 08:00 to 13:00. We are closed on Sundays. Outside these hours, call us on 07828 972 225 to arrange an emergency call-out. If you smell gas, call the National Gas Emergency number on 0800 111 999 first.
All of our engineers carry card payment machines, so you can pay by card on the day. We also accept bank transfer and cash.
Yes. We aim to call or message you before we arrive so you know exactly when to expect us.
All of our boilers come with between 5 and 10 years' manufacturer warranty, depending on the boiler you choose.
Very little. We put dust sheets down and leave your home as we found it.
Most installations take one day, but larger jobs can take up to three days. We will tell you which to expect when we quote.
Not all systems need a powerflush. If your radiators have cold spots or are not heating up, a powerflush would likely benefit your system, and we will advise you honestly during the survey.
Most new boiler installations cost between £1,900 and £4,000 supplied and fitted. The price depends on the boiler, the type of system you have and any changes to pipework or the boiler's position. Quotes are free.
We fit leading brands including Baxi, Vaillant, Worcester Bosch and Ideal, and we will recommend the right boiler for your home and budget.
There are several common causes, including a water leak on the boiler or heating system, a faulty expansion vessel or a failed pressure relief valve. We always suggest having a Gas Safe registered engineer investigate rather than repeatedly topping it up yourself.
Yes. All of our engineers have card payment machines.
We will try wherever possible to get to you the same day. If that is not possible, we will offer you a next-day appointment.
Make a note of the fault code and check it against your manufacturer's user guide, then follow the advice given. If the fault does not clear, give us a call on 07828 972 225.
Most boiler repairs cost between £100 and £400, depending on the fault and any parts needed. Repair quotes are free unless a call-out is needed. We explain what we have found and agree the price with you before carrying out the repair.
Usually 40 to 60 minutes.
Please let us know before the service so we can investigate it properly and give you the correct advice on the day.
We service almost every make and model. If you give us the make and model when you book, we can confirm we cover it before your appointment.
If you would like us to, we can email you a reminder a month before your annual boiler service is due.
A boiler service costs between £85 and £150 depending on the type of boiler and system.
An annual service keeps your boiler running safely and efficiently, catches small faults early and is usually required to keep the manufacturer warranty valid.
Most systems are suitable for a powerflush. We will check your system first and tell you if it is not right for you.
Powerflushing can improve the efficiency of your heating system by around 7%.
Common signs are radiators that are cold at the bottom or have cold spots, a noisy boiler or pump, dirty water when you bleed a radiator, and heating that takes a long time to warm up.
A powerflush costs between £400 and £600 depending on the size of the system and the number of radiators.
If the existing system has sludge or cold spots, flushing it before the new boiler goes in helps protect the new boiler. If the system is clean, we will not recommend one.
Yes. You can have your landlord certificate done up to two months early and keep your original anniversary date.
Yes, and we offer a discount when you have both done at the same visit.
Every 12 months. Landlords must have all gas appliances, fittings and flues they provide checked each year by a Gas Safe registered engineer and give tenants a copy of the record.
A landlord gas safety check costs between £70 and £100 depending on the number of appliances.
We test the gas installation for tightness, inspect each gas appliance, check flues and ventilation, and confirm everything is working safely before issuing the certificate.
Gillian Jones
I had a Boiler & Water issue, contacted a company & they got Nathan to call me, he was very efficient, asked lots of questions as to what the problem was, came round & diagnosed the issue very quickly, could not have been more helpful & could not have asked for anyone better, I would definately reccommend this company & if i ever have anymore problems Nathan will be my first port of call
james paterson
GREAT SERVICE AND GENUINE NICE CHAP
KD Hughes
Prime Gas Engineer Ethan visited my home today. Great representative of his company. Professional and friendly, polite and efficient. Pleased to have met him. Very impressed.
Andrew Brooke
I have used Prime Gas Services for a gas safety and service on one boiler and a repair on another boiler and heating system. Booking the visits was a simple process. Kadi was very helpful and polite.Jay arrived on time and communicated well. He texted to tell me that he was about 5 minutes away. He was very polite and listened to my explanation of the problem. The company has a broad depth of skills that can help with the diagnosis of any problems with a system. Both jobs were completed on time and with a lot of useful information and explanations.The company is reliable with impeccable time keeping, their knowledge and customer service is of the highest standard. The communication was very good, polite and extremely helpful, updating me at every opportunity.I wouldn't hesitate to recommend them and will be using them in the future.
Deborah Ward
The customer service was excellent and the communication was also excellent from start to finish jay the engineer left the job clean and tidy and also had polite and friendly manner
Pip Watt
Great service very efficient and tidy very polite definitely recommend this company thanks guys and girls 👍
Amanda Harlock
These guys are brilliant always prompt and high standard of workmanship I have just had a bathroom refit and so very pleased with the end result
Neville Matthews
This is the 2nd year we have used Prime Gas Services for our boiler service, very pleased with everything, does a good job, tells us what they've done and recommends any work that requires doing on the next service. Wouldn't hesitate to recommend them.
CZ J
I required a boiler service so I used this company due to the positive reviews. Nathan arrived on time, even called to say he was on his way. Fab! When he arrived he was polite and professional. He was also thorough as he carried out the boiler service, explaining why he had to carry out certain tasks. He also provided useful and helpful information with regard to the radiator valves. Excellent customer service - glad I found this company. Competitive price. I recommend.
James McBride
Reliable thorough and helpful.Great work.
Ursula McBurney
Lovely chap. Serviced my boiler and was very helpful offering advice on using the thermostat.
Steve
It was boiler service and the appointed engineer was from Prime Gas Services.Sadly, the boiler needed a replacenent internal seal and a set of what I"ll call the igniters as these had started to work intermitently.Parts came in a couple of days, fitted quickly and all back up and running very quickly.
Michael & Annmarie Kettridge
We had a leak from our boiler, our usual plumber wasn't able to carry out the work for us and highly recommended Prime Gas Services, Nathan was able to advise on how to temporarily sort the situation until a new boiler could be fitted.Jay came to fit the boiler, excellent job carried out, very clean and tidy.We would highly recommend this company, thanks again for everything.
Beverley Matthews
Nathan was responsive, friendly, generous with time and knowledge (he happily helped me with questions I had about another gas-related matter), and I felt I had a tradesman I could trust.
Kathleen Randall
The engineer was very good, also friendly and polite.He phone before he came and was on time.
Rea “Steamer”
Always an excellent service. Always on timeand competitive pricing. Response is quick and always arrive on time. Can highly recommend this company
Muriel Clarke
Nathan installed a new gas boiler for me, after initially coming out to check positioning and discussing our needs from the system. He completed the work in a professional manner and took the time to explain the workings, adjusted some radiators that were already existing ( which my previous maintenance plan with a main supplier had never got round to sorting out) and ensured I knew about the warranty on the boiler. He was a tidy worker and very polite , staying within the quoted price he originally supplied, would definitely recommend.
Jack Marr
Annual boiler service. Part of the Home Service contract. Excellent service from Nathan who was very efficient and knowledgeable. Would certainly use them again and would recommend one hundred percent.
Nicola Rodenhurst
Excellent experience with Prime Gas from initial contact to installation of our thermostat system. Would definitely recommend this company and will use again.
Jacqueline Dunn
excellent very professional lovely people .
Niki Eales
We've had our fire place repaired and our boiler changed using Prime Gas Services and the work done has been excellent. Special shout out to both Nathan and Jay who have been really great with the work they've carried out. Would definitely recommend Prime to everyone and would definitely use them again in the future.
hendry hudson
Nice and polite on time
Penelope Julian
Excellent service. Given a phone call within 30 minutes of arrival. A thorough service carried out by an extremely personable engineer (Nathan).Followed up with full written service report. I couldn't have been more impressed. I'd have no hesitation in recommending him.
Andrew Siwecki
Prime gas services have serviced my gas fire for the past 2 winters.They are friendly,polite and a answer any questions you may have concerning the work.They are also very tidy in their work and clean any mess outstanding before they leave. I would not hesitate to recommend them to anyone looking for a professional, first class service or repair to their gas appliances .
corrine brice
Excellent gas and plumbing services. Great communication, straightforward quotes and good prices. I can’t recommend them highly enough.
Peter James
Excellent service over the Christmas holiday period would highly recommend this company
Phil Knight
The workmanship and customer service is second to none. Nathan spent several hours over the Bank Holiday weekend costing up a new boiler system for us after ours was condemned. He took the time to discuss both the most appropriate system for us and also cost. He spent an hour with us on Sunday measuring up and explaining what would be carried out. The installation started on Wednesday. The job took 3 days to complete and an exceptional installation was carried out by Jay and Nathan. Nothing was to much trouble and any questions we had were answered with knowledge. An excellent company who we would highly recommend. It's so nice to shower again with hot water!
Andrew Smalley
Great value, prompt service and excellent engineers
Rene Ryan-Pike
Polite, quick and efficent service from the engineer,Would highly reccommend company
Gordon Harvey
Brilliant Service, extremely professional. I would highly recommend this Company to anyone looking for a reliable, trustworthy gas Engineer.